Exceptional Customer Service by MDIS

An effective customer service provider needs to have the professional qualities that customers like to see before they place their business with your organisation. Service professionals need to understand that they are the very important links between the customers and the organisation.

Their role in providing customer care, recognising customers' needs, meeting and exceeding such needs and expectations is crucial for them to gain the all-important competitive advantage.

Upon completion of this workshop, participants will be able to;

• Delight the customer by going beyond customer satisfaction
• Know how to handle customer behaviour by understanding their needs and expectations
• Develop effective interpersonal communication and problem-solving skills
• Manage stressful situations with customers face-to-face and over the telephone
• Reduce customer turnover for long-term benefits and success