As a Service Professional, when you can handle customers’ problems independently, you can ensure both your personal growth, promotability and employment while providing a progressive and professional workforce in the organisation. You will need to deploy a variety of tactics in salvaging difficult customer-situations in complaint handling both over the telephone and face-to-face with your important customers.

 

Upon completion of this workshop, participants will be able to;
  • Be the professional service provider to demonstrate the “Moments of Truth” each and every time
  • Delight customers by adding value and exceeding customer expectation through empowerment
  • Cultivate a telephone voice and ear to enhance telephone interaction and co-operation
  • Anticipate customer’s feelings and needs to respond with empathy and care
  • The answer to customer complaints intelligently using the correct service vocabulary and mannerism
  • Practise effective communication and problem-solving skills to manage complaints effectively

 

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  • (Local Institution) MDIS - Management Development and Consultancy
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