CRS-Q-0021547-ES
Problem-solving and decision-making are integral parts of everyday living. Taking a systematic approach, understanding the variables involved and applying suitable techniques can often help make the path of making wise choices easier. This course aims to equip participants with the skills and techniques, and subsequently enhance their confidence, to make right decisions and / or solve problems.
Participants who fulfill all requirements will receive a Statement of Attainment (SOA) issued by the SkillsFuture Singapore (SSG).
- Acquire techniques in problem-solving and decision-making
- Proactively identify the root causes of a problem
- Generate and evaluate alternative solutions
- Make appropriate decisions
- Learn to take responsibility for your decisions within your circle of influence
- Symptoms that could lead to potential problems at the workplace
- Deviations from organisational norm and SOPs based on symptoms identified
- Possible root causes of the problems using appropriate tools and techniques
- Impact of the problems on one’s job responsibilities and the other parties involved
- Generate and select ideas to solve the problem using creative and logical thinking
- Evaluate selected ideas using pertinent criteria and choose the most desirable ones as solutions to the problems
- Develop an action plan for implementation of the chosen solutions
- Communicate chosen solutions and action plan to relevant parties using suitable modes of communication
- Evaluate the effectiveness of the implemented solutions and action plan and initiate corrective actions where necessary
- Identify preventive measures to avoid recurrence of similar problems in the future
This course is participative, activity-oriented and learner-centred. Knowledge and skills are transferred through experiential learning via structured experiences, individual and group activities, role plays, case studies, lectures, practice and coaching and self-assessment / tests.
This course is suitable for front-line workers, staff in operational roles, and individuals in professional / talent positions without supervisory responsibilities.
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- (Local Institution) MDIS - Service Quality Centre
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