Solve Problems and Make Decisions at Managerial Level (16 hrs) by MDIS

• Identify and examine causes of performance deficiency and their impact on systems and resources
• Manage team dynamics in group discussion to identify root causes
• Apply problem-solving tools and techniques to address performance deficiency

• Collect relevant and current information on organisational performance standards and quality control policies
• Types of performance deficiency
• Examine their causes and the impact on organisation-related aspects
• Identify the root causes of the problems with team members using appropriate group facilitation techniques
• Generate creative ideas for a team based on the three-time horizons of short range, intermediate range and long range planning using appropriate idea generation and group facilitation techniques
• Shortlist the most viable ideas based on a set of pertinent criteria using appropriate problem-solving and decision-making techniques and tools
• Evaluate the impact of shortlisted ideas using appropriate problem-solving and decision-making techniques and tools
• Determine a preferred solution using appropriate methods and draw up an implementation plan to implement the solution
• Evaluate the effectiveness of the implemented solution and implementation plan
• Develop a corrective action plan for any shortfalls identified in the implemented solution and conduct a follow-up review of modifications made
• Formalise implemented solution as part of the organisation’s current standard operating procedure (SOP)

This course will be conducted through mini-lectures, interactive activities, group discussions, case studies and self-assessments / tests.

This course is suitable for staff in managerial roles and individuals in professional / talent positions with responsibilities for the operation and performance of an organisational unit.