CRS-Q-0022273-MF
In-Company Training
A proper understanding and good implementation of the processes involved enable organisations to realise key improvements. Learn to implement the changes needed to meet business objectives with this course, focused on providing opportunities for participants to apply, demonstrate and practise the skills learned in identifying processes for re-engineering.
Participants who fulfil all requirements will receive a Statement of Attainment (SOA) issued by the SkillsFuture Singapore (SSG).
- Learn how to apply strategies, methods and tools essential to implementing a reengineering project
- Reengineering project initiation
- Identify and select processes for reengineering
- Draw process chart using mapping tools / software
- Identify value-added and non-value-added activities within a process using the re-engineering technique
- Process outcomes evaluation using the re-engineering techniques
- Process re-engineering
- Develop re-engineering project plan
- New process simulation
- Organisation and jobs structuring to support the new process
- Change management
- Post reengineering review
- Continuous improvement programmes
This course will be conducted through mini-lectures, interactive activities, group discussions, case studies, presentations and assessments / tests.
This course is suitable for those at the senior management level, productivity managers, quality assurance managers, operation managers, production managers, process managers, and those who are responsible for the operations and performance of an organisational unit.
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More Information
- (Local Institution) MDIS - Service Quality Centre
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