CRS-Q-0021100-MF
In-Company Training
Proper management of process improvements efforts is essential for companies in their endeavours for continual improvement. This course aims to equip participants with the skills and knowledge to manage process improvement at the workplace. Participants will be able to identify the improvement activities, analyse, recommend and execute the changes to the processes.
Participants who fulfil all requirements will receive a Statement of Attainment (SOA) issued by the SkillsFuture Singapore (SSG).
- Bring resources and processes together to achieve goals
- Learn how to use the process improvement methodologies
- Adopt a systematic approach to improving a process through process mapping, process analysis and process redesign
- Activities to improve customer satisfaction
- Process mapping techniques
- Visual presentation of the process map
- Steps taken to build a product or produce an outcome using standard process mapping conventions or symbols
- Process for waste or non-value activities to facilitate process
- Process redesign based on analysis results
- Potential measures to improve the process
- Execution of process changes and issues resolution
- Standardisation of the redesigned process through proper documentation and training
Mini lectures, interactive activities, group discussions, case studies, presentations and assessments / tests will be used to enable participants to effectively absorb and retain the concepts and applications that are being taught.
This course is suitable for those at the senior management level, productivity managers, quality assurance managers, operation managers, production managers, process managers, and those who are responsible for the operations and performance of an organisational unit.
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More Information
- (Local Institution) MDIS - Service Quality Centre
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