What's In It For Me
- Understand root cause analysis of problem
- Use of appropriate tools and techniques to identify possible root cause(s) of problem(s)
- Develop an action plan to implement the chosen solution(s)
Course Overview
Acquire techniques in problem-solving and decision making, including root cause analysis of problem, generating and evaluating alternative solutions, making appropriate decisions, and taking responsibility for the decisions within own circle of influence.
Who Should Attend
The job role(s)/ occupations that this unit would be relevant to may include those whose skills, knowledge and work activities undertaken are represented by the level of complexity that fits into the following description:
Nature of Skills and Knowledge:
- For performing a narrow range of basic and routine work activities under a predictable work context.
- Mainly factual and procedural
Nature of Work Activities:
- Performed under clearly specified boundaries and close supervision
- Requires minimal judgement
- Some accountability
- Rely on standard operating procedures to solve problems
Course Duration
16 Hours
Certification Obtained and Conferred by
Statement of Attainment (SOA) from SkillsFuture Singapore (SSG)
Mapped to ES WSQ - ES WSQ - Solve Problems and Make Decisions at Operations Level
Categories
More Information
- (Local Institution) NTUC LearningHub
Joon Xiang
May 9, 2020 at 12:58 pmthumbs up!