What's In It For Me

  • Identify the types of customers and ways to handle them professionally
  • Able to cope and counter negative emotions
  • Able to use different service recovery to respond to the situation on the spot.

 

Course Overview

Professionals are encouraged to demonstrate professional communication skills when they interact with customers or clients.
They face unspoken expectations to manage negative emotions that come with challenging service situations thereafter.
This workshop covers the knowledge and application skills required for a service professional in.

  • Handling Service Challenge
  • Handling Challenging Customers Professional
  • Managing Self After Distressing Situation

 

Who Should Attend

Professionals from all sectors dealing with internal or external customers.

Course Duration

16 Hours / Full-time
Categories
More Information
  • (Local Institution) NTUC LearningHub
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