Course Overview
If you want to be successful as a leader, manager or colleague, you must be able to achieve results through the effort and support of others. It might be getting support for ideas, acquiring needed resources or assigning responsibilities. While you can use direct power, many situations lend themselves better to influence. This requires a good set of influence skills. Practising these skills can improve your ability to lead and manage cross-functionally, strengthen professional relationships, increase your flexibility in dealing with people from diverse backgrounds, and achieve results more effectively.
Course Duration
Training / Lecture Hours 4
Course Outline
Unit 1: Why Influence and Where Could We Exercise Influence at Work?
Unit 2: A Framework for Influence
- Results: What would success look like?
- Relationship: How well do you influence one another?
- Context: What else is going on?
- Approach: How will I achieve results?
Unit 3: Expressive Influence Tactics and Behaviours
- Tell, sell, negotiate, enlist
Unit 4: Receptive Influence Tactics and Behaviours
- Inquire, listen, attune, facilitate
Unit 5: Learning from Neuroscience and Behavioural Economics
- Cognitive biases and how to make friends with them
- Decision shortcuts and implications for influence
Unit 6: Self-assessment - Further Developing Your Influencing Skills
Categories
More Information
- (Local Institution) NTUC LearningHub
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