Effective Secretarial Skills by MDIS

Support staff of yesterday will type, take orders, perform filing, attend to visitors and make phone calls for bosses.
However, the demands made of today's secretaries and administrators are different - they are expected to juggle multiple tasks, be proactive, manage time, people and problems, communicate for results, think on their feet and relate well to people at all levels.

To meet these requirements, secretarial and administrative professionals will need to enhance their human, technical and conceptual skills in order to be a team-player, manage change and be empowered as an effective professional.

Upon completion of this workshop, participants will be able to;

• Perform their duties and responsibilities to the required standards of the profession
• Establish a productive and cooperative partnership with managers, supervisors, peers and others whom they work with interact and relate effectively with both internal and external customers
• Effectively set priorities and manage time
• Practise effective problem-solving and decision-making skills
• Perform their office administrative responsibilities with greater effectiveness and efficiency