Successful Selling Using Psychological Techniques by MDIS

Selling is not just about closing a recent sales enquiry but building rapport and a trusting relationship with the prospective customer.  By becoming a resource in helping the customer solve their existing problems, or satisfying their evolving needs and desires, it gives rise to future sales, referrals, and builds customers’ trust and loyalty.

To excel, sales people have to understand customer’s objectives and motives thoroughly, reinforce trust and communicate with customers at a deeper and yet subtle level. They will need to discover how to establish rapport with ease and assurance, listen to customers more effectively and turn the objection into approval or buy-in, and close deals with appropriate strategies.

Come and join this dynamic and interactive workshop to learn and be equipped with the fundamental knowledge and skills in:
• Connecting with customers
• Engaging with customers
• Converting customers interest into sales
• Handling Objections
• Closing Deals

The knowledge and skills learned in this workshop will bring out the best of every participant and gear each one up to achieve sales success for the organisation.

Upon completion of this workshop, participants will be able to;

• Understand a new approach to selling and use psychological influences to connect with customers
• Learn how to engage with customers by understanding effective communication principles, Active Listening, the 3 “Vitals” in Communication and building rapport.
• Convert customer interest into sales by eliciting outcome
• Apply techniques to handle objections and close sales