NTUC LearningHub

Upon completion of this course, learners will be able to:

  • Seek comments and feedback to ensure messages are received and understood
  • Explain organization’s strategies and Standard Operation Procedures (SOP) to team members to facilitate decision-making processes
  • Work with team to develop, assess and select most appropriate decisions to meet team and organizational objectives based on success rate and risk factor considerations
  • Address barriers to communication to improve team collaboration and effectiveness
  • Use appropriate communication styles and verbal and non-verbal cues to communicate ideas and concepts in the workplace
  • Maintain communication and engagement with team members and supervisor to identify new and emerging

 

Pre-requisites

 

  • No prior experience or knowledge required
  • Min 18 years old
  • Primary school level onwards
  • Able to read, write and speak in English (WLPN Level 3 and above)

 

Course Outline

 

  • LU1 - The different ways a company communicates
  • LU2 - Organisational policies and procedures relating to communication at all levels
  • LU3 - Legal and ethical considerations in different aspects of the company
  • LU4 - What is communication?
  • LU5 - Types of communication styles and learning ways
  • LU6 - Identifying advantages and potential barriers for the different communication, mediums and selecting the most appropriate choice to improve effectiveness
  • LU7 - Techniques to communicate well for the different communication mediums
  • LU8 - Feedback and engagement
  • LU9 - Communication methods to external customers
  • LU10 - Elements in Decision Making
  • LU11 - Making the Best Decision
  • LU12 - Free Data Analysis Tools in the market
  • LU13 - Making the Best Decision with implications and impacts in mind

 

Certificate Obtained and Conferred by

 

Statement of Attainment (SOA) from SkillsFuture Singapore (SSG)

Categories
More Information
  • NTUC LearningHub
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Location
  • NTUC Trade Union House, 73 Bras Basah Road. S.189556, Singapore, Central Singapore Community Development Council 189556

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