What's In It For Me

The emergence of Industry 4.0 has compelled organisations to embark on a technology transformation journey to improve productivity and to stay competitive. This journey is likely to introduce new work processes and the need to build a more flexible workforce with job enlargement, job redesign and new jobs creation. As a result, organizations are faced with the uphill task of reskilling & upskilling their workforce with the relevant skill competencies. It requires leaders and managers to embrace change, build resiliency and the skills to communicate and lead change.


Who Should Attend

  • Service Team Leaders
  • Assistant Supervisors and Supervisors
  • Clinic Managers
  • Nurse Managers
  • Operations Managers
  • Allied Health Professionals Leaders


Course Duration

  • 18.5 hours (including lunch break)
  • Day one 8:30am to 5:30pm
  • Day two 8:30am to 6:00pm


Course Outline

The two-day programme provides the platform for participants to understand the impending change resulting from digital disruption, and how job roles are evolving for themselves and their team. The program focuses on supporting participants to develop an open mindset to the impending change and to anchor oneself as leaders in leading change. The program also equips participants with coaching skills to empathise and guide their teams on the change journey


Mode of Assessment

  • Scenario based segment to assess demonstration of having confidence to cope with changes in the workplace
  • Scenario based Role-play session to assess ability to demonstrate coaching skills to help individual through challenging situations
  • An online Post-course Assessment of 7 MCQ questions on the theories and knowledge covered in the program


Certification Obtained and Conferred by

A Certificate of Competency will be issued by NTUC LearningHub


More Information
  • (Local Institution) NTUC LearningHub
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