NTUC LearningHub

Participants will be able to apply, demonstrate and practice the knowledge and skills learnt on applying solution using appropriate evaluative techniques and criteria.

 

Pre-requisites

 

  • Completed O-level and are able to speak, read and write in basic English

or

  • Participants with the following competency ratings from the Employability Skills System (ESS) are eligible:
  • Listening/Speaking Min. Level 5
  • Reading/Writing Min. Level 5
  • Numeracy Min. Level 5

 

Course Outline

 

  • Performance gaps in service performance of the team
  • Solution to service abnormalities by the teams and decision-making process
  • Service quality and standards improvements for the teams
  • Evaluation of implemented solutions.

 

Certificate Obtained and Conferred by

 

Statement of Attainment (SOA) from SkillsFuture Singapore (SSG)

Categories
More Information
  • NTUC LearningHub
Sponsored Content
Location
  • NTUC Trade Union House, 73 Bras Basah Road. S.189556, Singapore, Central Singapore Community Development Council 189556

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