What's In It For Me
- Interpret and analyse information received
- Plan response to information received taking into account the social and cultural background of the recipient of information
- Use appropriate communication techniques that consider social and cultural differences to clarify and respond to information received
Course Overview
Use effective communication techniques to interpret, clarify, analyse and respond to information received, and use effective negotiation skills to resolve conflicts for a win-win outcome, taking into consideration social and cultural differences.
Who Should Attend
The job role(s)/ occupations that this unit would be relevant to may include those whose skills, knowledge and work activities undertaken are represented by the level of complexity that fits into the following description:
Nature of Skills and Knowledge:
- For performing a narrow range of basic and routine work activities under a predictable work context.
- Mainly factual and procedural
Nature of Work Activities:
- Performed under clearly specified boundaries and close supervision
- Requires minimal judgement
- Some accountability
- Rely on standard operating procedures to solve problems
Course Duration
16 Hours
Certification Obtained and Conferred by
Statement of Attainment (SOA) from SkillsFuture Singapore (SSG)
Mapped to ES WSQ - ES WSQ - Communicate and Relate Effectively at the Workplace at Operations Level
Categories
More Information
- (Local Institution) NTUC LearningHub
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