Course Overview
Do you dread conducting appraisal sessions? Do you find them to be a time-wasting and paper filling exercise? Performance Management starts with setting SMARTER objectives that staff are committed to. Through constructive feedback, coaching and appraisal discussions, supervisors can support their staff to achieve these objectives. Effective performance management ensures staff are motivated and engaged to achieve high performance. This creates a win-win outcome for staff, management and organisation.
Who Should Attend
Managers, Supervisors and Team Leaders who are responsible for the performance of their team members.
Course Duration
8 hours
Course Outline
Course Outline
- Elements and Key Success Factors of Performance management
- Concerns of appraisals by supervisors and staff
- The purpose and benefits of performance appraisals
- Reasons why people do not perform
- Set individual SMARTER objectives that are aligned with team, department and organisational goals
- Gain the commitment of staff in the achievement of work objectives
- Constructive feedback and coaching throughout the year to support staff performance
- Skills needed for effective feedback, such as questioning, paraphrasing and listening techniques
- A comprehensive and structured approach towards effective appraisal discussion that engages staff
- Avoid pitfalls in appraisals, such as halo effect, stereotyping
- Handling high, average and low performers effectively
Certification Obtained and Conferred by
Certificate of Attendance from NTUC LearningHub Pte Ltd
Categories
More Information
- (Local Institution) NTUC LearningHub
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