What's In It For Me
- Understand root cause analysis of the problem
- Use of appropriate tools and techniques to identify the possible root cause(s) of the problem(s)
- Develop an action plan to implement the chosen solution(s)
Course Overview
Acquire the skills and knowledge to identify and examine causes of performance deficiency and their impact on systems and resources. Manage team dynamics in group discussion to identify root cause(s) and apply problem-solving tools and techniques to address performance deficiency.
Who Should Attend
The job role(s)/ occupations that this unit would be relevant to may include those whose skills, knowledge and work activities undertaken are represented by the level of complexity that fits into the following description:
Nature of Skills and Knowledge:
- Able to apply and contextualise skills and knowledge in a broad range of high level technical and professional work activities in a wide variety of context
- Sound understanding of theoretical concepts in a field of study
Nature of Work Activities:
- Requires significant organizational and resource management
- Performed under minimal supervision
- Requires a significant degree of judgment and decision-making
- Has a substantial degree of individual accountability and autonomy within broad boundaries
- Pre-empts and/or addresses emergent and non-routine problems through well-deliberated guidelines
Course Duration
16 Hours
Certification Obtained and Conferred by
Statement of Attainment (SOA) from SkillsFuture Singapore (SSG)
Categories
More Information
- (Local Institution) NTUC LearningHub
susan
April 29, 2020 at 12:10 pmwould recommend if you are a manager. It really helps with decision making.