What's In It For Me
- Learn how to plan and meet both internal and external customer requirements
- Learn how to ensure the delivery of quality service
- Learn how to monitor and review customer service
Course Overview
On completion of this unit, the learner shall be able to have the following knowledge and application skills to apply them to the workplace:
- Plan to meet internal and external customer requirements
- Ensure the delivery of quality service
- Monitor and review customer service
Who Should Attend
- Currently working in the cleaning workforce as site managers, area managers, operations managers/ executives
- Currently working in the cleaning workforce as supervisors with the potential to be promoted
Course Duration
17 hours (including assessment)
Course Outline
- Identify types of cleaning services in the cleaning industry
- Use industrial and organizational standards relating to the cleaning of surfaces
- Relate the correct organizational procedures for cleaning methods and techniques
- Identify cleaning chemicals, tools, and equipment used in the cleaning industry/ organization
- Understand the importance of compliance with Workplace Safety & Health guidelines in carrying out cleaning activities and reinstating work area
- Identify the types of safety signs and personal protective equipment in compliance with the industrial standards
- Able to apply the appropriate cleaning methods and techniques relating to reinstatement of work area and completing cleaning processes
- Evaluate the effectiveness of cleaning methods and processes using various criteria
- Identify types of documents relating to the evaluation of cleaning methods and processes
- Improve possible cleaning methods and processes
- Update on the latest developments in cleaning methods and processes using sources of information
- Plan for implementing recommendations for improvements.
Mode of Assessment
A 1.5 hours assessment will be conducted by NTUC LearningHub at the end of the module.
Certification Obtained and Conferred by
Statement of Attainment (SOA) from SkillsFuture Singapore (SSG)
Categories
More Information
- (Local Institution) NTUC LearningHub
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