What's In It For Me
- Able to understand and work effectively with diversity of team members at workplace
- Understand the importance of inclusiveness, emotional intelligence and resilience
- Learn how to monitoring own actions in handling diversity in the organisation
Course Overview
Are you and your organisation accepting and celebrating diversity differences at work?
Individuals are more creative and effective at problem solving as part of a diverse team. Bringing people together from dissimilar backgrounds to be molded into productive and cohesive units should be an integral part of every organisational culture. How can individuals embrace workplace diversity in their thoughts and actions?
In this programme, learners will recognise the full benefits of handling diversity through the importance of inclusiveness, emotional intelligence and resilience. They will also embark on useful approaches to understand themselves better and enhance their personal improvements through their daily experiences and service environment encounters through self-reflection and activities.
Empower yourself with relationship skills that deliver results today! Based on John Maxwell’s signature leadership series programmes, insightful and powerful concepts from “5 Strategies to Win with People” have been included to support the course objectives and enhance your learning journey.
Who Should Attend
Course Duration
Course Outline
1. Celebrate Inclusiveness
How is inclusiveness in a diverse service environment important? Learners are encouraged to perceive their differences as learning gains, recognise the challenges diversity may cause and ways to translate them into authentic action plans for application at their workplace.
The topics include:
• Inclusiveness
• Embracing Diversity
• Challenges Arising from Workplace Diversity
John Maxwell Highlights: Learn 8 practical tips to make the most of diversity in relationships.
2. Manage Ourselves First
Learners are introduced to emotion and how they lead to one’s behaviors and actions. The qualities of a person, high in emotional intelligence are shared and explored through various experiential activities, relatable scenarios and examples.
The topics include:
• Understanding Emotions
• Emotional Intelligence
• Are You High in Emotional Intelligence
John Maxwell Highlights: Explore ways to make people like you through The Charisma Principle.
3. Manage Conflicts
As learning needs to be sustainable, methods in handling diversity through self-monitoring are addressed in this segment. Learners are encouraged to reflect and seek feedback for self-awareness and continual personal improvements. They will also apply their new skills in a concluding activity with authentic service situations.
The topics include:
• Methods to Self-Monitoring
John Maxwell Highlights: Understand The Situation Principle and the importance of building mutual trust.
Mode of Assessment
Certification Obtained and Conferred by
Participants who have successfully demonstrated competence in all the knowledge and skills requirements in this programme will be awarded with a Statement of Attainment (SOA) by SkillsFuture Singapore (SSG). This programme is offered on a modular basis only.
- Mapped to WSQ Work In A Diverse Service Environment
Categories
More Information
- (Local Institution) NTUC LearningHub
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