What's In It For Me
- Recognise own emotional states, its causes and effects on performance and interpersonal relationships at the workplace
- Manage own emotions and impulses to work effectively with others, taking into consideration different cultures and background of individuals at the workplace
- Identify personal strengths and weaknesses and make improvements needed to develop Emotional Intelligence
Course Overview
Understand Emotional Intelligence principles such as self-confidence, flexibility, conscientiousness and initiative. Learn and apply self-awareness techniques to manage self at the workplace.
Who Should Attend
The job role(s)/ occupations that this unit would be relevant to may include those whose skills, knowledge and work activities undertaken are represented by the level of complexity that fits into the following description:
Nature of Skills and Knowledge:
- For performing a narrow range of basic and routine work activities under a predictable work context.
- Mainly factual and procedural
Nature of Work Activities:
- Performed under clearly specified boundaries and close supervision
- Requires minimal judgement
- Some accountability
- Rely on standard operating procedures to solve problems
Course Duration
16 Hours
Certification Obtained and Conferred by
Statement of Attainment (SOA) from SkillsFuture Singapore (SSG)
Mapped to ES WSQ - Apply Emotional Competence to manage self at the Workplace at Operations Level
Categories
More Information
- (Local Institution) NTUC LearningHub
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