NTUC LearningHub

On completion of this module, participant will gain knowledge skills in managing disorderly conduct, deal with threatening and abusive behaviour and be able to apply them in the workplace.

 

Pre-requisites

 

  • Minimum secondary 2 education

OR

  • Participant with the following competency ratings from the Employability Skills is eligible:
    • Listening/Speaking Min. Level 4
    • Reading/Writing Min. Level 4
    • Numeracy Min. Level 4

OR

  • Participant may also be required to undergo a pre-qualifying test during registration.

OR

  • Participant who have taken WSQ Basic Licensing Units (Handle Security Incidents & Services and Provide Guard & Patrol Services either under WSQ or NSRS) is also eligible.

 

Course Outline

 

  • Prepare and dress according to organisational grooming standards
  • Clarify details of work assignment and requirement for the day
  • Prepare area for work activities

Deter Threatening Behaviour Through Visible Security Presence

  • Identify areas of activities that may be high risk to abnormal behaviour
  • Show visible presence in designated areas to deter abnormal behaviour
  • Recognise abnormal behaviour promptly
  • Discourage abnormal behaviour with another security officer in pair
  • Report to supervisor or control room for reinforcements to deal with abnormal behaviour
  • Refer to briefing notes and instructions from clients on management of banned characters
  • Report details of intrusion to appropriate authorities in the event of entry of persons
  • Escalate situation to supervisor or police, in the case of emergency or fire
  • Comply with legal requirements and organisational procedures when deterring threatening behaviour through visible security presence

Deal With Disorderly/threatening Behaviour

  • Identify disorderly/threatening behaviour
  • Respond quickly to abnormal behaviour together with other security officer
  • Demonstrate effective communication skills
  • Get immediate help from others, when necessary if situation escalates
  • Report details of adverse behaviour to appropriate authorities

 

Certificate Obtained and Conferred by

 

Statement of Attainment (SOA) from SkillsFuture Singapore (SSG) will be issued for each module graded competent. SOA reflected as SEC-ICM-1001-1.1 Deterrence.

Categories
More Information
  • NTUC LearningHub
Sponsored Content
Location
  • NTUC Trade Union House, 73 Bras Basah Road. S.189556, Singapore, Central Singapore Community Development Council 189556

  • No comments yet.
  • Add a review
    error: Content is protected !!