What's In It For Me
- Learn the key concepts, models, methods and principles of ITIL 4
- Learn about ITIL Service Value System and its components
- Prepare for the examination ITIL 4 Foundation Exam
- Better career opportunities in the IT industry
Course Overview
NTUC LearningHub Course Code: NICF051
SkillsConnect Code: CRS-Q-0038748-ICT
This course provides participants with a comprehensive understanding of the ITIL 4 concepts, terminology and principles being applied for IT Service Management. It embraces key concepts from Lean, Agile and DevOps to provide an integrated, collaborative and holistic approach to deliver business value for an organization. After completing this course, participants will be equipped with adequate knowledge to prepare themselves for the ITIL 4 Foundation exam.
Copyright AXELOS Limited 2019. Used under permission of AXELOS Limited. All rights reserved.
Who Should Attend
- Anyone seeking ITIL 4 Foundation Certification
- Anyone who requires a basic understanding of the ITIL framework and how it may be used to enhance the quality of service management within an organization.
- Anyone who requires a basic understanding of the ITIL framework
- Anyone working in an organization adopting ITIL framework
- Everyone interested in1. Aligning IT with business
2. Controlling or reducing IT costs
3. Improving IT service quality, and
4. Balancing IT resources in the most effective manner
Course Duration
2 Days / 14 Hours
Course Outline
- ITIL Service Value System
- Key concepts for creating value with services
- Four Dimension of service management
1. Organization and people
2. Information and technology
3. Partners and suppliers
4. Value stream and processes
- Service Value Chain
- ITIL Guiding Principles
- ITIL Practices
1. IT Asset
2. Event
3. Incident
4. Problem
5. Event and etc
- Detail of the following ITIL practices
1. Continual improvement
2. Change control
3. Incident management
4. Problem management
5. Service Desk
6. Service level management
7. Service request management
Certification Obtained and Conferred by
Official ITIL 4 Foundation Certification Examination
After passing the official certification exam, participants will receive the ITIL 4 Foundation Certificate from PeopleCert/AXELOS.
Categories
More Information
- (Local Institution) NTUC LearningHub
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