NTUC LearningHub

Upon completing this course, participants will be able to:

  • Associate the need for productivity improvement to productivity performance data
  • Discuss the factors affecting productivity improvement through tracking of productivity performance
  • Explain techniques and tools for workplace productivity improvement
  • Relate the importance of quality and efficiency assurance to provide feedbacks on improving productivity and processes

 

Pre-requisites

 

The admission requirements are:

  • Read, write, and speak English at WPL Level 3
  • Manipulate numbers at WPN Level 3
  • Min 2 years of relevant experience in Food services or related industry

 

Course Outline

 

LU1: Productivity improvement

  • Definition and benefits of productivity improvement
  • Current state of productivity and need for improvement
  • Roles of employees in promoting productivity
  • Components, methods and tools to collect and analyse performance data
  • Methods of data collection
  • Role of data in driving productivity improvement initiatives

 

LU2: Monitor productivity performance

  • Performance tracking system
  • Data collection and analysis
  • Factors affecting productivity improvement
  • Reporting and communication

 

LU3: Implement productivity and process initiatives

  • Evaluate techniques and tools for workplace productivity improvement

 

LU4: Provide feedback for productivity and process improvement

  • Monitoring and updating SOP
  • Importance of communicating feedback
  • Implementing improvement and continuous improvement

 

Certificate Obtained and Conferred by

 

  • Upon meeting the attendance and assessment(s) criteria, participants will be awarded with a digital Statement of Attainment (SOA), accredited by SkillsFuture Singapore. SOA will be reflected as [code name i.e., FSS-PIN-2023-1.1 Productivity Optimisation for Food and Beverages Operation].
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  • NTUC LearningHub
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Location
  • NTUC Trade Union House, 73 Bras Basah Road. S.189556, Singapore, Central Singapore Community Development Council 189556

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