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  • Report incidences of workplace violence by staff, colleagues, or clients to the relevant stakeholders and deploy workplace violence protocols where necessary.​
  • Anticipate, respond to, and report physical, verbal, and emotional abuse in the workplace.

 

Pre-requisites

 

      - Minimum secondary 2 education or,

If you have the following competency ratings from the Employability Skills are eligible:

- Listening/ Speaking Min. Level 4

- Reading/ Writing Min. Level 4

- Numeracy Min. Level 4

 

Course Outline

 

Learning Unit 1 – Response to Workplace Violence

Respond to workplace violence includes physical, verbal, and emotional abuse in the workplace by organisational policies and procedures.

Mapped to the following TSCs:

  • Organisational policies and procedures in managing workplace violence
  • Take the necessary action steps by the organization’s policies and procedures on workplace violence
  • Workplace Violence
  • Types and examples of Workplace Violence
  • Organisational policies and procedures in managing workplace violence
  • Take the necessary action steps by the organization’s policies and procedures on workplace violence

Topics:

  • Workplace Violence
  • Types and examples of Workplace Violence
  • Organisational policies and procedures in managing workplace violence
  • Actions steps for workplace violence

      Learning Unit 2 – Report Workplace Violence

      Mapped to the following TSCs:

  • Escalation procedures
  • Report instances of workplace violence to supervisors

      Topics:

  • Escalation procedures
  • Report instances of workplace violence to supervisors

 

 

Certificate Obtained and Conferred by

 

Statement of Attainment (SOA) from SkillsFuture Singapore (SSG) will be issued for each module graded competent. SOA reflected as HCE-RIM-2021-1.1F.

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Location
  • NTUC Trade Union House, 73 Bras Basah Road. S.189556, Singapore, Central Singapore Community Development Council 189556

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