- Report incidences of workplace violence by staff, colleagues, or clients to the relevant stakeholders and deploy workplace violence protocols where necessary.
- Anticipate, respond to, and report physical, verbal, and emotional abuse in the workplace.
Pre-requisites
- Minimum secondary 2 education or,
If you have the following competency ratings from the Employability Skills are eligible:
- Listening/ Speaking Min. Level 4
- Reading/ Writing Min. Level 4
- Numeracy Min. Level 4
Course Outline
Learning Unit 1 – Response to Workplace Violence
Respond to workplace violence includes physical, verbal, and emotional abuse in the workplace by organisational policies and procedures.
Mapped to the following TSCs:
- Organisational policies and procedures in managing workplace violence
- Take the necessary action steps by the organization’s policies and procedures on workplace violence
- Workplace Violence
- Types and examples of Workplace Violence
- Organisational policies and procedures in managing workplace violence
- Take the necessary action steps by the organization’s policies and procedures on workplace violence
Topics:
- Workplace Violence
- Types and examples of Workplace Violence
- Organisational policies and procedures in managing workplace violence
- Actions steps for workplace violence
Learning Unit 2 – Report Workplace Violence
Mapped to the following TSCs:
- Escalation procedures
- Report instances of workplace violence to supervisors
Topics:
- Escalation procedures
- Report instances of workplace violence to supervisors
Certificate Obtained and Conferred by
Statement of Attainment (SOA) from SkillsFuture Singapore (SSG) will be issued for each module graded competent. SOA reflected as HCE-RIM-2021-1.1F.
Categories
Subjects
More Information
- NTUC LearningHub
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