NTUC LearningHub

By looking at fundamental challenges faced by frontline service staff, this programme seeks to bridge these performance / competency gaps by empowering frontline service staff to:

  1. Recognize the changing expectations in Customer Service due to Digitalization
  2. Relate to the customer journey and anticipate the needs and expectations of the customer
  3. Identify the key factors of exemplary staff who is able to provide value enhancement in their customer service
  4. Discover the different ways participants can transform moments into memories so that customers can have a memorable customer journey

Pre-requisites

Learners are expected to be:

  • Above 18 years old
  • Possess at least a GCE ‘O’ Levels or equivalent or
  • Employability Skills Workforce Skills Qualifications (ES WSQ) Workplace Literacy (WPL) and Workplace Numeracy (WPN) at Level
  • Be able to read, write and speak in English (WLPN Level 4 and above)

Course Outline

  • LU1: Understanding Changing Expectations of Digital Savvy Customers
  • LU2: Creating the Customer Journey
  • LU3: Developing Proactive Customer Engagement and Experience
  • LU4: Transforming Moments into Memories

Certificate Obtained and Conferred by

Statement of Attainment (SOA) from SkillsFuture Singapore (SSG)

Categories
More Information
  • NTUC LearningHub
Sponsored Content
Location
  • NTUC Trade Union House, 73 Bras Basah Road. S.189556, Singapore, Central Singapore Community Development Council 189556

  • No comments yet.
  • Add a review
    error: Content is protected !!