Course Objectives
Upon completing this course, participants will be able to identify:
- Sources from which symptoms of potential problems may be identified
- Possible sources of problem
- Ways to identify impact of a problem on one’s job responsibilities and other parties involved
- Procedure for evaluating selected ideas for problem-solving
- Factors to consider in selecting suitable modes of communication
- Methods to determine the strengths and limitations or constraints of each selected idea
- Areas of impact from implementation of an action plan
- Types of corrective actions
- Reflective mechanisms for the entire problem-solving process.
Pre-requisites
Learners are assumed to have:
- In the area of supervising or related experience in retail or customer facing sector.
- Min 18 years old.
- Primary school level onwards
- Able to read, write and speak in English (WLPN Level 4 and above)
- Hardware & Software
This course will be conducted as a Virtual Live Class (VLC) via Zoom platform. Participants must own a zoom account and have a laptop or a desktop with “Zoom Client for Meetings” installed. This can be downloaded from https://zoom.us/download
| System Requirement |
| Must Have:
Please ensure that your computer or laptop meets the following requirements.
Good to Have:
Not Recommended: Using tablets is not recommended due to their smaller screen size, which could cause eye strain and discomfort over the course of the program's duration. |
Course Outline
Identify key issues in problem situations to clearly articulate the problems at hand and propose contingency plans to resolve issues.
Certificate Obtained and Conferred by
Upon meeting attendance requirements and passing the assessment(s), participants will receive an e-Statement of Attainment (SOA) from SkillsFuture Singapore (SSG).
Categories
More Information
- NTUC LearningHub
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