WSQWPIN - WSQ ENGAGE IN HIGH PERFORMANCE NEGOTIATIONS POWERED BY WILEY by NTUC LearningHub

WSQ Engage in High Performance Negotiations powered by Wiley aims to equip you with the knowledge and skills to prepare, lead and manage a negotiation process, and to use a variety of tactics to process information effectively to negotiate in different situations. In particular, this course has a strong focus on negotiation processes in Asia and provides insights into the best practices and pitfalls of negotiation with business counterparts in major Asian economies. Upon completion of this course, you will find yourself confidently equipped to tackle any negotiation situation.

Course Objectives

At the end of the programme, you will be able to:

1. Plan and prepare alternatives and outcomes to support negotiation objectives
2. Apply communication and conflict resolution techniques to achieve desired negotiation outcomes
3. Finalise negotiation and take necessary follow-up actions to close negotiations
4. Evaluate negotiation outcomes to identify areas of improvement

Pre-requisites

• Recommended minimum English proficiency level equivalent to the Employability Skills Workforce skills Qualifications (ES WSQ) Workplace Literacy Level 4.

Course Outline

Unit 1: Getting Ready for Negotiation

1. Components of a negotiation plan
2. Roles and responsibilities
3. Processes and techniques
4. Relevant precedents, legislation and regulations
5. Plan, prepare alternatives and outcome for both parties in negotiations to support negotiation objectives

Unit 2: Getting Started on Negotiation

1. Applying communication and conflict resolution techniques
2. Managing self to maintain composure and self-confidence

Unit 3: Getting Outcome from Negotiation

1. Finalising negotiation
2. Necessary follow-up actions to close negotiation

Unit 4: Getting Better at Negotiation

1. Monitoring and evaluating negotiation outcomes against objectives
   1. Identify best practices that may be applied to the current negotiation situation

Certificate Obtained and Conferred by

Participants who have successfully demonstrated competence in all the knowledge and skills requirements in this programme will be awarded with a Statement of Attainment (SOA) by SkillsFuture Singapore (SSG). This programme is offered on a modular basis only.

• Mapped to WSQ Participate in Negotiations