This course equips the security personnel with knowledge and skills to be able to contribute to the management of security incidents and apply them to the work place.
Pre-requisites
Participants with the following competency ratings from the Employability Skills are eligible:
- Listening/Speaking Min. Level 6
- Reading/Writing Min. Level 6
- Numeracy Min Level 5
Course Outline
Establish the various types of security incidents
- Identify the different types of incidents, which may be major (involving government agencies) or minor (does not involve government agencies)
- Identify the appropriate actions to take that are relevant to the security supervisors work site
- Obtain, review and evaluate all sources of information relevant to the Incident
- Immediately assess the severity, scope and scale of incidents and establish the causes of action to be taken
- Determine work resources required for managing the incident
- Plan and dispatch personnel to the incident site according to organisational procedures
- Instruct, direct staff to their assigned tasks at the incident site and supervise them at all times
Deal with minor incidents (not involving authorities) at site
- Determine the different types of minor incidents which may include Incidents relating to equipment damage
- Promptly respond to minor incident without delay as the first officer at the scene of incident to take command and control of situation
- Determine manpower, equipment required at the scene of incident
- Muster sufficient resources, such as manpower and equipment, in consultation with manager or appropriate person
- Report to operations control room at all times
- Accurately follow instructions provided by manager or appropriate person, if any, and react accordingly
- Deploy manpower to manage cordon of the area and handle crowd control and secure location at all times
- Report to operations control room at all times with update of current situation
Deal with major incidents (involving authorities) at site
- Determine the different types of major incidents
- Promptly respond to incident without delay as the first officer at the scene of incident to take command and control of the situation
- Report to appropriate person and accurately follow instructions provided
- Determine and monitor manpower, equipment required at scene of incident
- Conduct appraisal of areas and situation such as road traffic, corners, suspicious activity and personnel to obtain accurate information and details to assist the authorities
- Muster sufficient resources, such as manpower, equipment, in consultation with manager or appropriate person
- Before arrival of the authorities, secure incident site at all times, such as cordoning area, crowd control
- Report to operations control room at all times with update of current situation
- Ensure own and public safety is not compromised in the management of a major incident
- Work with client to identify persons who can assist in the investigation and determine their contact details
Submit incident report and attend to post-incident activity
- Organise information gathered in a systematic manner for ease of understanding and review
- Clarify with team members on items of information that are ambiguous or doubtful
- Review the items of information gathered
- Organise and prioritise information in a systematic manner
- Submit information gathering report in required report format and written in clear and concise manner to appropriate person in accordance with organisational reporting procedures and specified timeline of report submission
- Provide clarification with appropriate person, if required, on details in the submitted report
- Provide assistance at all times to the appropriate person at all times where follow-up of an incident is required
- Store approved report in accordance
Certificate Obtained and Conferred by
Statement of Attainment (SOA) from SkillsFuture Singapore (SSG) will be issued for each module graded competent. SOA reflected as SEC-ICM-3003-1.1 Incident Response.
Categories
More Information
- NTUC LearningHub
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