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This course equips the security personnel with knowledge and skills to be able to contribute to the management of security incidents and apply them to the work place.

 

Pre-requisites

 

Participants with the following competency ratings from the Employability Skills are eligible:

  • Listening/Speaking   Min. Level 6
  • Reading/Writing   Min. Level 6
  • Numeracy  Min Level 5

 

Course Outline

 

Establish the various types of security incidents

  • Identify the different types of incidents, which may be major (involving government agencies) or minor (does not involve government agencies)
  • Identify the appropriate actions to take that are relevant to the security supervisors work site
  • Obtain, review and evaluate all sources of information relevant to the Incident
  • Immediately assess the severity, scope and scale of incidents and establish the causes of action to be taken
  • Determine work resources required for managing the incident
  • Plan and dispatch personnel to the incident site according to organisational procedures
  • Instruct, direct staff to their assigned tasks at the incident site and supervise them at all times

Deal with minor incidents (not involving authorities) at site

  • Determine the different types of minor incidents which may include Incidents relating to equipment damage
  • Promptly respond to minor incident without delay as the first officer at the scene of incident to take command and control of situation
  • Determine manpower, equipment required at the scene of incident
  • Muster sufficient resources, such as manpower and equipment, in consultation with manager or appropriate person
  • Report to operations control room at all times
  • Accurately follow instructions provided by manager or appropriate person, if any, and react accordingly
  • Deploy manpower to manage cordon of the area and handle crowd control and secure location at all times
  • Report to operations control room at all times with update of current situation

Deal with major incidents (involving authorities) at site

  • Determine the different types of major incidents
  • Promptly respond to incident without delay as the first officer at the scene of incident to take command and control of the situation
  • Report to appropriate person and accurately follow instructions provided
  • Determine and monitor manpower, equipment required at scene of incident
  • Conduct appraisal of areas and situation such as road traffic, corners, suspicious activity and personnel to obtain accurate information and details to assist the authorities
  • Muster sufficient resources, such as manpower, equipment, in consultation with manager or appropriate person
  • Before arrival of the authorities, secure incident site at all times, such as cordoning area, crowd control
  • Report to operations control room at all times with update of current situation
  • Ensure own and public safety is not compromised in the management of a major incident
  • Work with client to identify persons who can assist in the investigation and determine their contact details

Submit incident report and attend to post-incident activity

  • Organise information gathered in a systematic manner for ease of understanding and review
  • Clarify with team members on items of information that are ambiguous or doubtful
  • Review the items of information gathered
  • Organise and prioritise information in a systematic manner
  • Submit information gathering report in required report format and written in clear and concise manner to appropriate person in accordance with organisational reporting procedures and specified timeline of report submission
  • Provide clarification with appropriate person, if required, on details in the submitted report
  • Provide assistance at all times to the appropriate person at all times where follow-up of an incident is required
  • Store approved report in accordance

 

Certificate Obtained and Conferred by

 

Statement of Attainment (SOA) from SkillsFuture Singapore (SSG) will be issued for each module graded competent. SOA reflected as SEC-ICM-3003-1.1 Incident Response.

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