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On completion of this unit, the learner shall be able to have the following knowledge and application skills to apply them to the workplace:

  • Plan to meet internal and external customer requirements
  • Ensure the delivery of quality service
  • Monitor and review customer service

Pre-requisites

 

  • Able to listen and speak English at Employability Skills System (ESS) Literacy Level 3
  • Able to read and write at Employability Skills System (ESS) Literacy Level 3

 

Course Outline

 

  • Identify types of cleaning services in the cleaning industry
  • Use industrial and organizational standards relating to the cleaning of surfaces
  • Relate the correct organizational procedures for cleaning methods and techniques
  • Identify cleaning chemicals, tools, and equipment used in the cleaning industry/ organization
  • Understand the importance of compliance with Workplace Safety & Health guidelines in carrying out cleaning activities and reinstating work area
  • Identify the types of safety signs and personal protective equipment in compliance with the industrial standards
  • Able to apply the appropriate cleaning methods and techniques relating to reinstatement of work area and completing cleaning processes
  • Evaluate the effectiveness of cleaning methods and processes using various criteria
  • Identify types of documents relating to the evaluation of cleaning methods and processes
  • Improve possible cleaning methods and processes
  • Update on the latest developments in cleaning methods and processes using sources of information
  • Plan for implementing recommendations for improvements.

 

Certificate Obtained and Conferred by

 

Statement of Attainment (SOA) from SkillsFuture Singapore (SSG)

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