On completion of this unit, the learner shall be able to have the following knowledge and application skills to apply them to the workplace:
- Plan to meet internal and external customer requirements
- Ensure the delivery of quality service
- Monitor and review customer service
Pre-requisites
- Able to listen and speak English at Employability Skills System (ESS) Literacy Level 3
- Able to read and write at Employability Skills System (ESS) Literacy Level 3
Course Outline
- Identify types of cleaning services in the cleaning industry
- Use industrial and organizational standards relating to the cleaning of surfaces
- Relate the correct organizational procedures for cleaning methods and techniques
- Identify cleaning chemicals, tools, and equipment used in the cleaning industry/ organization
- Understand the importance of compliance with Workplace Safety & Health guidelines in carrying out cleaning activities and reinstating work area
- Identify the types of safety signs and personal protective equipment in compliance with the industrial standards
- Able to apply the appropriate cleaning methods and techniques relating to reinstatement of work area and completing cleaning processes
- Evaluate the effectiveness of cleaning methods and processes using various criteria
- Identify types of documents relating to the evaluation of cleaning methods and processes
- Improve possible cleaning methods and processes
- Update on the latest developments in cleaning methods and processes using sources of information
- Plan for implementing recommendations for improvements.
Certificate Obtained and Conferred by
Statement of Attainment (SOA) from SkillsFuture Singapore (SSG)
Categories
Subjects
More Information
- NTUC LearningHub
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