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The Handle Security Incidents and Services enhanced course is designed to introduce aspiring Security Officers to prevalent security incidents and the requisite protocols for their safe and effective resolution or reporting to relevant stakeholders. This comprehensive program encompasses an array of crucial subjects as outlined below:

  • Operating Environment
  • Incident Response
  • Preventive Actions
  • Principles of Fire Emergencies
  • Fire Outbreak Management
  • Responding to Criminal Incidents
  • Managing Criminal Incidents
  • Dealing with Bomb Threats
  • Reporting Security Incidents

In addition to these components, the enhanced module equips learners with strategies to manage disorderly and inappropriate behavior, employing diverse de-escalation techniques for effective resolution.

By the end of this course, participants will have achieved the following objectives:

  • Comprehend operational necessities during security incidents.
  • Effectively manage incidents involving suspected offenses, adhering to organizational protocols.
  • Proficiently address fire outbreaks in accordance with organizational guidelines.
  • Skillfully manage situations involving specific bomb threats, especially when the location of suspicious items is known, following organizational procedures.
  • Report security incidents promptly to the appropriate authorities.

 

Pre-requisites

 

To be eligible for this course, applicants must meet one of the following requirements:

 

  • Minimum secondary 2 education
  • Attain the following competency ratings from the Employability Skills:
    • Listening / Speaking: Minimum Level 4
    • Reading / Writing: Minimum Level 4
    • Numeracy: Minimum Level 4
  • You will need to own a Smartphone with internet connection and QR code scanner function (this shall be used during the POLWEL assessment)

 

Course Outline

 

Learning Unit 1: Understanding Security Incidents and Services

 

  • Operating Environment
  • Incident Response
  • Preventive Actions

 

Learning Unit 2: Respond to Security Incidents

 

  • Principles of Fire
  • Handle Fire Outbreak
  • Responding and Handling to Incidents involving Crime
  • Handle Bomb Threats

 

Learning Unit 3: Report Security Incidents

 

  • Reporting Security Incidents to Relevant Parties
  • Handle Disorderly and Unacceptable Behaviour

 

Certificate Obtained and Conferred by

 

Statement of Attainment (SOA) from SkillsFuture Singapore (SSG) will be issued for each module graded competent. SOA reflected as SEC-ICM-1003-1.1 Incident Response.

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  • NTUC LearningHub
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Location
  • Devan Nair Institute (e2i), Jurong East St 21, Singapore, South West Community Development Council 609607

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