ACCO - APPLICATION OF COMMAND CENTRE OPERATION by NTUC LearningHub

Upon completion of this course, participants will be equipped to:

1. Troubleshoot and Report: Identify and address surveillance equipment faults, ensuring seamless operations.
2. High-Risk Area Identification: Effectively operate surveillance systems to spot areas of potential security risk and abnormal behavior.
3. Procedural Excellence: Execute remote surveillance operations in alignment with organizational procedures.
4. Behavioral Analysis: Skillfully analyze behaviors and situations to proactively detect security incidents.
5. Effective Reporting: Report instances of abnormal behavior using surveillance systems, contributing to prompt action.
6. Situational Reporting: Communicate situation details to relevant authorities using surveillance systems.
7. Escalation Proficiency: Escalate critical situations to enforcement teams, enabling appropriate interventions.
8. Thorough Documentation: Complete essential documentation associated with remote surveillance operations.

Pre-requisites

The prerequisites for admission include:

• Successful completion of English at the secondary or high school level, or an equivalent qualification.
• Fundamental familiarity with the organization's standard operating procedures and security service guidelines.
• Basic comprehension of the operation of essential security equipment.

Course Outline

Learning Unit 1: Understanding Surveillance Systems in a Security Command & Control Centre

• Gain an Overview of Security Command & Control Centers and their significance.
• Explore the array of Security Systems employed within these centers.

Learning Unit 2: Surveillance Operations in a Security Command & Control Centre

• Understand the Composition of the Security Command & Control Centre Team.
• Plan Surveillance Operations for the Security Command and Control Centre.
• Anticipate the Future Evolution of Security Command & Control Centres.
• By embracing this comprehensive course, participants are exposed to the core facets of command center operations, empowering them to excel in the security landscape.

Certificate Obtained and Conferred by

Upon meeting the attendance and assessment(s) criteria, participants will be awarded with:

• Statement of Attainment (SOA) accredited by SkillsFuture Singapore (SSG). SOA will be reflected as SEC-TEM-2004-1.1 Security Surveillance Management.