Apply Emotional Competence to Manage Self at the Workplace (16 hrs) by MDIS

• Understand and apply self-awareness techniques to manage self at the workplace
• Adopt Emotional Intelligence principles such as self-confidence, flexibility, conscientiousness for self-management

• Recognise one’s own emotional states, its causes and its impact on performance and interpersonal relationships at the workplace
• Manage own emotions and impulses to work effectively with others, taking into consideration the different cultures and background of individuals at the workplace
• Identify personal strengths and weaknesses, and make improvements needed to develop Emotional Intelligence
• Recognise the emotional needs of others, empathise and respond appropriately to their needs
• Present self with confidence and show flexibility in responding to changes in the workplace
• Demonstrate conscientiousness and trustworthiness to complete given tasks according to organisational standards
• Demonstrate initiative and optimism in pursuing goals beyond what is required and expected of self

This course will be conducted through mini-lectures, interactive activities, games, group discussions, case studies and self-assessments / tests.

This course is suitable for front-line workers, staff in operational roles, and individuals who want to learn how to better manage self through applying emotional intelligence in the work context.