CRS-Q-0021145-MF
In-Company Training
This course aims to give guidance and practical advice in implementing and improving a quality management system (QMS) according to recognised QMS standards.
Participants who fulfil all requirements will receive a Statement of Attainment (SOA) issued by the SkillsFuture Singapore (SSG).
Key Benefits
- Understand the QMS requirements
- Implement, maintain and improve an effective QMS in their organisation
Course Content
- Concept of quality, quality management and improvement
- Introduction of the QMS standard
- Interpretation and application of the QMS
- Development of a process approach to the QMS based on the Plan-Do-Check-Act (PDCA) cycle
- Preparation and documentation of quality manual, quality procedures and work instructions
- Guidelines and approaches in implementing, maintaining and improving the QMS
- Use of quality control tools and statistical analysis
- Implementation of corrective and / or preventive actions
- Maintenance of quality records
- Typical QMS certification process and preparation
Learning Methodology
Mini lectures, interactive activities, group discussions, case studies, presentations and assessments / tests will be used to enable participants to effectively absorb and retain the concepts and applications that are being taught.
Who Should Attend
Those who require an understanding of QMS standards, especially those involved in the design, implementation and maintenance of QMS.
Categories
More Information
- (Local Institution) MDIS - Service Quality Centre
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