Businesses around the world are facing design challenges every single day, from customer feedback systems to daily schedules. Wherever they fall on the spectrum of scale – the challenges faced by employees are real, complex and varied. And as such, they require new perspectives, new tools and new approaches. Design Thinking is one of them.
Design Thinking is based on the assumption that everyone can create a more desirable future. That kind of optimism is well needed in the workplace. The design process is what puts Design Thinking into action. It is a structured approach to generating and developing ideas. It spurs innovation and solve complex problem. This is one of the key reasons why Apple is so successful and the reason that malnourishment rates of children in Vietnam is cut by half.
This course will enable participants to move from the conventional problem-solving practices to one that focuses on the human process that taps into attitudes we all have but overlooked. It relies on our abilities to be intuitive, to recognise patterns, to construct ideas that are emotionally meaningful as well as functional, and being able to express ourselves beyond words and symbols.
- Learn to improve existing ideas incrementally to radically
- Creating disruptive solution(s) that meet the needs of the people
- Changing mindset of the way people work in relation to innovative thinking
- Hands-on application of Design Thinking
- Introduction to Design Thinking and innovation
- Difference between Design Thinking and conventional problem solving approach
- Adopters of Design Thinking
- Traits of a Design Thinker
- 5 Mindsets of a Designer
- The Design Thinking process
- Understand and gain insight of the users using the human-centred approach
- Understand the relationship between an idea, a solution and a problem
- Understand the value of innovation and acquire the skills for exploration
- Get to prototype and test the ideas based on the customer needs / insights
Participants will learn through group discussion, hands-on activities, and experiential activities.
This course is suitable for those who want to enhance their creativity or their teams’ creativity.
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- (Local Institution) MDIS - Service Quality Centre
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