Evaluate Organisation for Business Excellence (16 hrs) by MDIS

• Establish organisation’s objectives and scope of business excellence assessment
• Conduct business excellence assessment in accordance with organisation objectives and scope
• Develop strategy and action plan to implement and address follow-up actions resulting from the business excellence assessment
• Communicate strategy and action plans to stakeholders

Establish organisation’s objectives and scope of business excellence assessment

• Understand categories, attributes and scoring dimensions of business excellence framework
• Understand the different types of business excellence standards, certifications and awards, and the corresponding assessment tools and scoring guidelines
• Consider if assessment is internal or external, single or multiple, new or renewal

Conduct business excellence assessment in accordance with organisation objectives and scope

• Establish roles and responsibilities of assessment team members
• Develop assessment plan to guide conduct of assessment
• Collate findings and feedback including strengths, areas for improvement, scoring and recommendations

Develop strategy and action plan to implement and address follow-up actions resulting from the business excellence assessment

• Identify areas of improvement in systems and processes
• Establish monitoring and control procedures
• Establish resources required

Communicate strategy and action plans to stakeholders

• Identify stakeholders to engage, including senior management, key process owners, employees, customers and partners
• Share organisation’s strategy and action plan across multiple platforms such as meetings, newsletters and emails

Participants will undergo experiential learning through mini-lectures, group discussions, role plays, quizzes, and videos.

This course is suitable for vice president, customer experience directors, regional directors, and marketing and communications directors.