Handling Written Enquiries and Complaints by MDIS

This workshop is designed specifically for business professionals to master new and specific techniques that will help sharpen their writing skills. The course will help participants produce a higher standard of reply submissions, to understand that good writing is not difficult.

The course is structured such that participants will learn to adopt an appropriate style, tone and format of writing to express their points coherently. And to consistently produce sharp, focused and concise replies. They will also pick up skills to avoid common writing errors and to write convincingly to sell their ideas.

Upon completion of this workshop, participants will be able to;

• Plan and organise their replies
• Express ideas to suit the audience and purpose
• Use specific tools as guidelines for writing
• Identify and avoid the common errors in writing
• Apply the principles in writing business correspondence
• Reply to complaint letters