Lead Workplace Communication and Engagement (16 hrs) by MDIS

• Lead workplace communication by evaluating and identifying gaps and barriers in workplace communication
• Develop and communicate plans to implement communication strategies and mechanisms
• Assess a negotiation situation, develop strategies for and conduct negotiation to achieve organisational goals and win-win outcomes

• Conduct research on best practices in workplace communication, evaluate their suitability for adoption and establish benchmarks for the organisation
• Evaluate gaps and barriers in workplace communication based on determined benchmarks and establish communication strategies and mechanisms that meet organisational goals and objectives
• Develop communication plan to implement communication strategies and mechanisms
• Use communication strategies to influence organisational culture and motivate employees to commit to the organisation’s vision, mission and core values
• Evaluate employees’ level of acceptance of organisation’s vision, mission and core values and take corrective actions where needed
• Evaluate the effectiveness of the communication strategies and mechanisms, and implementation plan
• Establish the actual causes of conflict or dispute and plan for negotiation
• Assess negotiation situation and develop negotiation strategies taking into consideration diversity issues
• Conduct negotiation to achieve organisational goals and win-win outcomes by applying negotiation strategies and effective communication skills
• Evaluate negotiation process and delegate appropriate follow-up actions in a timely manner

This course will be conducted through mini-lectures, interactive activities, games, group discussions, case studies and self-assessments / tests.

This course is suitable for staff in managerial roles and individuals in professional / talent positions with responsibilities for the operation and performance of an organisational unit.