Lean Six Sigma Green Belt embedded with Systems Thinking (49 hrs) by MDIS

• Learn the principles of Systems Thinking embedded into LSS methodology
• Learn and apply DMEDI model as a framework to organise process improvement activity
• Learn and apply analytical thinking and synthetic thinking for process improvement
• Learn and apply idealised design approaches
• Learn how to use Minitab to do data analysis and design of experiment
• Get Green Belt certified if successfully complete one GB project and pass GB theory test

Week 1:  Define, measure, and explore (3 days)

• Introduction to Lean Six Sigma embedded with Systems Thinking
  – Evolution of Lean, Six Sigma, and Systems Thinking
  – What are the principles for Lean, Six Sigma, and Systems Thinking?
  – Evolution of improvement models
  – DMEDI model vs DMAIC model
• Define phase
  – Understanding voice of stakeholders
  – Apply “inside the box” and “outside the box” thinking
  – Construct problem statements and goal statements
  – Establish SMART goals and “Stretch” targets
  – Develop Project Charter
• Measure phase
  – Visualise processes or systems of focus
  – Value stream map
  – Customer experience and provision VSM
  – Data collection plan and stratification methods
  – Establish baseline and confirm business case
• Explore phase
  – System thinking idealised design approaches
  – 9 Window method
• Action plan

Participants are given four to six weeks to apply what they have learned to their projects. Data shall be collected and processes should be mapped out before going to Week 2 training session.

Week 2:  Explore, design, and implement (4 days)

• Explore phase
  – Quantitative analytical tools and techniques
  – Qualitative analytical tools and techniques
  – Creative and innovation tools and techniques
  – Generate ideas for solutions
  – Solution selection matrix
• Design phase
  – Design future VSM and making process “flow” techniques
  – Introduction of DOE
• Implementation phase
  – SPC as effective control and feedback mechanism for implementation
  – Lean tools for making process flow
  – Control plan
  – Final capability analysis and financial benefits
• Project coaching and review
• Action plan

Participant must complete one project and pass the GB theory test to get GB certified. GB project must meet GB certification criteria and endorsed by project sponsor to get GB Certified.

Various interactive activities and group discussions are used to enable participants to learn and apply LSS tools and techniques to solve real-life problems. 70% of the time focus on applications of the tools and techniques in solution design and problem-solving.

This course is suitable for project managers, quality professionals, operation managers, engineers, business analyst, service principal, solution architect, and service delivery manager.