CRS-Q-0022265-ES
In-Company Training
In today’s work environment, many tasks are complex in nature and often, a cross-functional team is required for effective implementation. Coupled with the rapidly globalising business scene, many managers are expected to lead and manage cross-functional and culturally diverse teams. This course aims to equip participants with the essential skills to create a positive environment for culturally diverse teams and to understand and manage workplace diversity by employing various effective strategies and conflict resolution.
Participants who fulfil all requirements will receive a Statement of Attainment (SOA) issued by the SkillsFuture Singapore (SSG).
- Manage workplace diversity through understanding different functions and diversity
- Create a positive work environment for diverse work teams to leverage on varied experiences, to maximise efficiency and synergy towards a common goal
- Manage a diverse work team by establishing an effective communications system, and employing effective strategies in communication and conflict resolution
- Assess diversity issues that have implications on a work team
- Align diverse work teams towards common goals and objectives
- Examine the differences among the background of members in a diverse work team and their implications on maximising team effectiveness and synergy
- Establish a positive work culture in a diverse work team
- Moderate diverse perspectives and opinions across team members from different disciplines and cultures
- Establish a system to facilitate communication among members within a diverse work team
This course will be conducted through mini-lectures, interactive activities, group discussions, case studies, and self-assessments / tests.
This course is suitable for staff in managerial roles and individuals in professional / talent positions with responsibilities for the operation and performance of an organisational unit.
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More Information
- (Local Institution) MDIS - Service Quality Centre
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