CRS-Q-0025122-SVCF
This course covers the skills and knowledge to equip service professionals with the right grooming and professional image required for building confidence and projecting a positive image. It also involves equipping them with a positive and customer-oriented mindset to impress and wow their customers in their day-to-day engagement.
Participants who fulfil all requirements will receive a Statement of Attainment (SOA) issued by the SkillsFuture Singapore (SSG).
- Recognise the impact of one’s professional image and persona on the organisation
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Project a professional image and persona in accordance with organisational guidelines
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Demonstrate effective communication skills when interacting with customers at the workplace
Recognise the impact of one’s professional image and persona on the organisation
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Know how one’s professional image, persona and competence can affect the organisation
Project a professional image and persona in accordance with organisational guidelines
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Show qualities, characteristics, competence and traits that support the professional image and persona that befit the organisation
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Apply suitable methods to project the professional image and persona that befit the organisation
Demonstrate effective communication skills when interacting with customers at the workplace
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Know the unique types of customers of the organisation and interact with them at an appropriate and professional level, with respect to the organisation’s guidelines
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Apply the principle of effective communication when interacting with customers in the workplace which include demonstrating appropriate verbal and non-verbal communication skills
Participants will undergo experiential learning through mini-lectures, group discussions, role plays, quizzes, and videos.
This course is suitable for customer-facing staff, customer service representatives, call centre officers, store advisors, and service crew.
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More Information
- (Local Institution) MDIS - Service Quality Centre
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