In-Company Training
The Retail and F&B business environment has changed significantly with the increasingly widespread adoption of digitalisation by both organisations and customers. Big data, sharing economy (think Uber and Airbnb) and e-commerce has transformed customer expectation and perception of service.
Service providers must keep pace with these developments so as to be able to continually provide a great customer experience and build loyalty. Service Booster! aims to bring service providers up-to-date with the operating landscape and refresh their customer engagement skills.
- Understand how the evolving environment and digitalisation is impacting customer experience
- Learn to engage customers and build loyalty in today’s context
- There are 3 courses under the Service Booster! series, catering to service providers with different level of experience in customer service. Part 1 in all 3 courses covers similar contents. Part 2 in all 3 courses are differentiated.
Participants will learn through videos about the future of Retail / F&B, group discussions, presentations, customer journey mapping, experiential learning activities, and personal reflections.
This course is suitable for service employees at the operations level within the Retail / F&B sector.
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More Information
- (Local Institution) MDIS - Service Quality Centre
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