CRS-Q-0021148-MF

In-Company Training

 

In order to maintain and continually improve the quality procedures in a quality management system, there must be a systematic approach to process planning and management. This includes monitoring and measuring of the quality procedures to ensure their relevance and effectiveness.

 

Participants who fulfil all requirements will receive a Statement of Attainment (SOA) issued by the SkillsFuture Singapore (SSG).

 

Key Benefits
  • Acquire the knowledge and application skills in participating and supervising quality processes and be able to apply them to the workplace
  • Identify opportunities to continually improve the quality procedures
  • Learn how to avoid the pitfalls that may affect effective implementation of quality procedures

 

Course Content
  • Introduction to quality procedures
  • Key steps involved in the establishment of quality procedures
  • Implementation and maintenance of effective quality procedures
  • Monitoring and measuring of quality procedures for variation and effectiveness
  • Monitoring and measuring of product and / or service quality level
  • Collection and analysis of data using techniques such as control plan and sampling plan
  • Identification of opportunity for continual improvement using methodologies such as Plan-Do-Check-Act cycle and 5W1H

 

Learning Methodology

Mini lectures, interactive activities, group discussions, case studies, presentations and assessments / tests are used to enable participants to effectively absorb and retain the concepts and applications that are being taught.

 

Who Should Attend

This course is suitable for quality assurance / quality control executives and process supervisors.

 

Categories
More Information
  • (Local Institution) MDIS - Service Quality Centre
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