
CRS-Q-0021148-MF
In-Company Training
In order to maintain and continually improve the quality procedures in a quality management system, there must be a systematic approach to process planning and management. This includes monitoring and measuring of the quality procedures to ensure their relevance and effectiveness.
Participants who fulfil all requirements will receive a Statement of Attainment (SOA) issued by the SkillsFuture Singapore (SSG).
- Acquire the knowledge and application skills in participating and supervising quality processes and be able to apply them to the workplace
- Identify opportunities to continually improve the quality procedures
- Learn how to avoid the pitfalls that may affect effective implementation of quality procedures
- Introduction to quality procedures
- Key steps involved in the establishment of quality procedures
- Implementation and maintenance of effective quality procedures
- Monitoring and measuring of quality procedures for variation and effectiveness
- Monitoring and measuring of product and / or service quality level
- Collection and analysis of data using techniques such as control plan and sampling plan
- Identification of opportunity for continual improvement using methodologies such as Plan-Do-Check-Act cycle and 5W1H
Mini lectures, interactive activities, group discussions, case studies, presentations and assessments / tests are used to enable participants to effectively absorb and retain the concepts and applications that are being taught.
This course is suitable for quality assurance / quality control executives and process supervisors.
Categories
More Information
- (Local Institution) MDIS - Service Quality Centre
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