CRS-Q-0021114-MF
In-Company Training
To improve the work processes in an organisation, there must be a thorough understanding of the sequence and interaction of these processes. This course provides the fundamentals in process management and process mapping.
Participants who fulfil all requirements will receive a Statement of Attainment (SOA) issued by the SkillsFuture Singapore (SSG).
Key Benefits
- Understand the fundamental principles of process management
- Know the types of variations that affect process performance
- Acquire the use of monitoring and measuring techniques for evaluating process performance
- Be able to implement strategy to further improve the process performance
Course Content
- Introduction of process management
- Types of process maps
- Key steps in process mapping
- Setting of S.M.A.R.T. process objectives
- Monitoring and measuring process performance
- Criteria for process performance in terms of effectiveness and efficiency
- Tools for data collection and analysis
- Use of problem-solving techniques (e.g. cause and effect diagram, 5W1H, etc.)
- Implementation of process improvement through Plan-Do-Check-Act cycle
Learning Methodology
Mini lectures, interactive activities, group discussions, case studies, presentations and assessments / tests will be used to enable participants to effectively absorb and retain the concepts and applications that are being taught.
Who Should Attend
This course is suitable for quality assurance / quality control executives and process supervisors.
Categories
More Information
- (Local Institution) MDIS - Service Quality Centre
Add a review