IT01A06 - ICAGILE CERTIFIED PROFESSIONAL - AGILE COACHING (ICP-ACC) (SF) (SYNCHRONOUS E-LEARNING) by NTUC LearningHub

At the end of this course, participants will be able to:

• Gain a comprehensive understanding of the role of Agile coaching and its impact on teams.
• Develop an understanding of Emotional Intelligence (EQ) and its importance in Agile coaching, including an exploration of how the brain reacts to stress.
• Acquire fundamental professional coaching and mentoring skills to effectively support Agile teams.
• Learn and practice effective conflict resolution techniques to create a safe, collaborative environment for Agile teams.
• Master the use of powerful questions and gain practical experience in coaching conversations to continuously improve your coaching skills.
• Develop the ability to facilitate outcome-driven coaching sessions that drive high performance in Agile teams.
• Compare and contrast the dynamic duo of coaching and mentoring and explore the appropriate use of each in different situations.
• Acquire the skills to choose the right role (mentor, facilitator, consultant, trainer, coach, etc.) at the appropriate moment to best serve Agile teams.

Pre-requisites

• Prior knowledge of Agile project methodology, which can be achieved by attending IT01A19 ICAgile Certified Agile Professional
• Well versed in Microsoft Office applications, especially Word
• Hardware & Software
  This course will be conducted as a Virtual Live Class (VLC) via Zoom platform. Participants must own a zoom account and have a laptop or a desktop with “Zoom Client for Meetings” installed. This can be downloaded from https://zoom.us/download

Course Outline

Introduction to the discipline of Coaching

• Becoming an Agile Coach
• Agile coaching stance

The Coach as an Agile Role Model

• Achieving essential changes in mindset
• Coaching posture & behaviour
• Self-awareness & self-management
• Emotional intelligence and presence of mind

Skills of a Professional Agile Coach

• Active listening and powerful questioning
• Cultivating presence
• Constructive feedback

The Coaching Arc

• Setting up for coaching conversation
• Creating a psychologically safe environment
• Exploration of the subject and its solutions
• Commitment & action plan

Conducting an effective coaching conversation

The role of an Agile Coach as a Mentor

Skills of an Agile Mentor

• Understanding a Teams coaching cycle
• Articulating expertise
• Identify resistance to change

Conducting a mentoring conversation

• Giving advice while maintaining presence
• Providing the mentee options to choose from

The role of an Agile Coach as a Teacher

An insight into various teaching methods

Skills of an Agile Teacher

• Act of dividing content into digestible pieces
• Check for understanding
• Create an environment that fosters learning

Hands-on coaching activities – Conduct a Teaching lab

Team as a system

• Team development models
• Team health assessments

Coaching the journey towards high-performance

• Define, identify & target high performance
• Awareness of various Stages of Team development
• Reinforcement of self-awareness & self-management culture

Internal vs External Coaches 

Getting started as an Agile Coach

• Define the coaching contract
• Design a Coaching alliance

Activities and Role-play as a Coach based on real workplace examples to gain confidence as a Coach and to apply the learnings from the workshop

Certificate Obtained and Conferred by

• Certificate of Completion from NTUC LearningHub

Upon meeting at least 75% attendance and passing the assessment(s), participants will receive a Certificate of Completion from NTUC LearningHub.

• External Certification Exam

After completing this course and successfully demonstrating the understanding of all learning outcomes, participants will receive the ICAgile Agile Coaching (ICP-ACC) certification which is recognized worldwide. The certification is governed and maintained by ICAgile.