Course Overview
TP Gateway Code: TGS-2023018934
This is a three-day course which offers the participant with comprehensive understanding of the ITIL 4 concepts, terminology and principles being applied for IT Service Management. It embraces key concepts from Lean, Agile and DevOps to provide an integrated, collaborative and holistic approach to deliver business value for an organization. After the completing course, the participant will be equipped with adequate knowledge to prepare themselves for the ITIL 4 Foundation exam.
Course Objectives
At the end of this course, participants will be able to:
- Understand the ITIL Service Value System
- Understand and describe the key concepts for creating value for services
- Describe the Four Dimensions of Service Management
- Understand the Service Value Chain and its activities
- Explain the use ITIL guiding principles
- Explain some of the key ITIL practices like Incident management, Problem management , Change control and etc
Pre-requisites
It is recommended the participant to have at least 1 years of working experience in IT industry.
Be able to speak, listen, read and write English at a proficiency level equivalent to the Employability Skills Workforce Skills Qualification (ES WSQ) Workplace Literacy (WPL) Level 6
Well versed in Microsoft Office applications, especially Word.
- Hardware & Software
This course can be conducted as a Virtual Live Class (VLC) via Zoom platform. Participants must own a zoom account and have a laptop or a desktop with “Zoom Client for Meetings” installed. This can be downloaded from https://zoom.us/download
Minimum Specs | Recommended Specs | |
Processor / CPU | 1.6 GHz or faster, 2-core Intel Core i3 or equivalent | 1.8 GHz, 2-core Intel Core i3 or equivalent |
Memory | 4 GB RAM | 8 GB RAM |
Hard Disk | 10 GB available storage space | |
Display | 1280 x 768 screen resolution | |
Graphics | 2GB Graphics Card | |
Others |
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Software |
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Course Outline
- ITIL Service Value System
- Key concepts for creating value with services
- Four Dimension of service management
- Organization and people
- Information and technology
- Partners and suppliers
- Value stream and processes
- Service Value Chain
- ITIL Guiding Principles
- ITIL Practices
- IT Asset
- Event
- Incident
- Problem
- Event and etc
- Detail of the following ITIL practices
- Continual improvement
- Change control
- Incident management
- Problem management
- Service Desk
- Service level management
- Service request management
Certificate Obtained and Conferred by
Awarded SF Statement of Attainments (SOA)
Upon completion of the course and assessment, students will also be awarded with these SF SOAs:
- ICT-OUS-3007-1.1 Infrastructure Support
- ICT-SNA-3018-1.1 Product Management
Official ITIL 4 Foundation Certification Examination
After students pass the exam, they will receive an ITIL 4 Foundation Certificate from PeopleCert/AXELOS.
Categories
More Information
- NTUC LearningHub
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