Course Objectives
Upon completing this course, participants will be able to identify:
- Criteria for identifying performance deficiency or cause of failure in
- organisational systems and processes
- Criteria for shortlisting ideas using problem-solving tools
- Application of problem solving tools and techniques
- Techniques used during problem solving and decision making
- Processes
- Types of analytical tools and techniques in terms of problem identification
- Types of decision making models for arriving at the preferred solution and their features
- Techniques to evaluate the effectiveness of implemented solution and
- implementation plan
- Factors affecting the effectiveness of an implementation plan
- Rationale for the different components in a corrective action plan.
Pre-requisites
Learners are assumed to have:
- In the area of managerial or related experience in retail or customer facing sector.
- Min 18 years old.
- Primary school level onwards.
- Able to read, write and speak in English (WLPN Level 4 and above)
- Hardware & Software
This course will be conducted as a Virtual Live Class (VLC) via Zoom platform. Participants must own a zoom account and have a laptop or a desktop with “Zoom Client for Meetings” installed. This can be downloaded from https://zoom.us/download
| System Requirement |
| Must Have:
Please ensure that your computer or laptop meets the following requirements.
Good to Have:
Not Recommended: Using tablets is not recommended due to their smaller screen size, which could cause eye strain and discomfort over the course of the program's duration. |
Course Outline
Identify root causes and underlying factors of problems or situations and deduce relevant linkages and patterns to identify key impact on systems and processes.
Certificate Obtained and Conferred by
Upon meeting attendance requirements and passing the assessment(s), participants will receive an e-Statement of Attainment (SOA) from SkillsFuture Singapore (SSG).
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