What's In It For Me
- Learn how to observe good personal grooming, proper hygiene standards and display of a positive image
- Acquire skills to maintain good interpersonal relationship and proper communication with customers
- Learn how to practice good service delivery
Course Overview
On completion of this module, the participant will be equipped with the knowledge and skills required in maintaining good personal grooming and hygiene standards, proper interactions with customers and provide quality service delivery.
Who Should Attend
The WSQ cleaning aims to help workers in the cleaning industry obtain the fundamental skills and equip them with the basic knowledge of cleaning for their specific environment.
Course Duration
16 hours (including assessment)
Course Outline
Observe good personal grooming, proper hygiene standards and display of a positive image
- Donning of neat and clean uniform/personal attire prior to commencement of cleaning activities
- Checking of overall disposition to ensure proper grooming and hygiene standards are met prior to commencement of cleaning activities
- Courteous greeting and the prompt assistance given to customers
- Consistent maintenance of tools, equipment, and supplies on trolley and placement of trolleys
- Manning of the work area during official working hours
Maintain good interpersonal relationship and proper communication with customers
- Courteous greeting and prompt assistance is given to customers
- Display of good posture and positive body language that translates to approachability to customers
- Taking initiative in offering assistance to customers
- Attentive listening to customer requests, queries, needs and complaints
Practice good service delivery
- Donning of appropriate Personal Protective Equipment (PPE) prior to commencement of cleaning activities
- Confirming that appropriate safety measures are taken before commencement of cleaning activities
- Monitoring of time taken for work activities
- Recording of completed work activities on the job card
Certification Obtained and Conferred by
- Statement of Attainment (SOA) from SkillsFuture Singapore (SSG)
- Certificate of Attendance from NTUC LearningHub
Categories
Subjects
More Information
- (Local Institution) NTUC LearningHub
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