NTUC LearningHub

Course Objectives

 

Upon completing this course, participants will gain a comprehensive, up-to-date and in-depth knowledge of the following:

  • Get an introductory understanding of the ServiceNow platform
  • Develop low-code applications on the ServiceNow platform using App Engine Studio as a low-code/citizen developer
  • Learn and build interactive user interfaces for low-code applications
  • Understand the purpose and usage of low-code workflows within applications to automate tasks, notifications, approvals and more
  • Make the most of data by crafting reports and dashboards
  • Learn best practices of building low-code applications in accordance with platform security and governance
  • Get insights into other advanced capabilities on the ServiceNow platform to enhance low-code applications

 

Pre-requisites

 

We recommend that attendees of this course have the following prerequisites:

  • General IT knowledge
  • No prior coding experience required

Hardware & Software
This course will be conducted as a Virtual Live Class (VLC) via Zoom platform. Participants must own a zoom account and have a laptop or a desktop with “Zoom Client for Meetings” installed. This can be downloaded from https://zoom.us/download

System Requirement

Must-have:
Please ensure that your computer or laptop meets the following requirements.

  • Operating system: Windows 10 or MacOS (64 bit or above)
  • Processor/CPU: 1.8 GHz, 2-core Intel Core i3 or higher
  • Minimum 20 GB hard disk space
  • Minimum 8 GB RAM
  • Webcam (camera must be turned on for the duration of the class)
  • Microphone
  • Internet Connection: Wired or Wireless broadband
  • Latest version of Zoom software to be installed on computer or laptop prior to the class.

Good-to-have:

  • Wired internet connection
    Wired internet will provide you with stable and reliable connection.
  • Dual monitors
    Using a dual monitor setup will undoubtedly improve your training experience, enabling you to simultaneously participate in hands-on exercises and maintain engagement with your instructor.

Not recommended:
Using tablets are not recommended due to their smaller screen size, which could cause eye strain and discomfort over the course of the program's duration.

 

Course Outline

 

  • MODULE 1: Introduction to Citizen Development
  • MODULE 2: ServiceNow Basics
  • MODULE 3: Creating an App with Data on ServiceNow
  • MODULE 4: Creating an Experience
  • MODULE 5: Creating Flows with Flow Designer
  • MODULE 6: Application Security
  • MODULE 7: Reports
  • MODULE 8: Introduction to Integrations
  • MODULE 9: Automated Testing
  • MODULE 10: Other Platform Features + Resource Sharing (Virtual Agent, AI/ML, ATF, Reporting)

 

Certificate Obtained and Conferred by

 

  • Upon meeting the attendance and assessment(s) criteria, participants will be awarded with a digital Statement of Attainment (SOA), accredited by SkillsFuture Singapore. SOA will be reflected as [ICT-DIT-3002-1.1 Applications Development].
  • Upon meeting the attendance and assessment(s) criteria, participants will be awarded with a digital Certificate of Completion from NTUC LearningHub.
  • External Micro-Certification
    After completing this course and upon passing the official “ServiceNow Micro-Certification Assessment”, candidates will receive Welcome to ServiceNow Micro-Certification & Citizen Developer Application Creator Micro-Certification. The certifications are governed and maintained by ServiceNow.
Categories
More Information
  • NTUC LearningHub
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Location
  • NTUC Trade Union House, 73 Bras Basah Road. S.189556, Singapore, Central Singapore Community Development Council 189556

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