What's In It For Me

  • Be trained in troubleshooting macOS Mojave using tools and resources in macOS Mojave.
  • Learn to support macOS Mojave users.
  • Prepares you for Apple Certified Support Professional (ACSP) 10.14 certification.


Course Overview

NTUC LearningHub Course Code: NICF104

Skillsconnect Code: CRS-Q-0031909-ICT

This course describes the best ways to support macOS Mojave users. The course includes lectures and hands-on exercises that provide real-world experience.


Who Should Attend

  • People who support Mac users
  • People who manage computer networks or computer labs that run macOS


Course Duration

3 Days / 22 Hours

Course Outline

Installation and Configuration

  • Install macOS Mojave
    • About macOS Mojave
    • Select an Installation Method
    • Prepare to Upgrade a Previous System
    • Prepare the System Disk
    • Upgrade and Install macOS
    • Troubleshoot Installation Issues
  • Set Up and Configure macOS
    • Configure a New System
    • Manage System Settings
    • Inspect System Information
  • Use macOS Recovery
    • Start Up from macOS Recovery
    • About macOS Recovery Utilities
    • Create a macOS Recovery Disk
  • Update macOS
    • About Automatic Software Updates
    • Manually Install Updates
    • Examine Installation History

User Accounts

  • Manage User Accounts
    • About User Accounts
    • Configure User Accounts
    • Restrict Local User Access
    • Configure Login and Fast User Switching
  • Manage User Home Folders
    • About User Home Folders
    • Delete User Accounts
    • Migrate and Restore Home Folders
  • Manage Security and Privacy
    • About Password Security
    • Manage Secrets in Keychain
    • Use iCloud Keychain
    • Manage System Security
    • Manage User Privacy
  • Manage Password Changes
    • Change Known Passwords
    • Reset Lost Passwords
    • Reset User Keychains
    • Secure System Startup

File Systems and Storage

  • Manage File Systems and Storage
    • About File Systems
    • Mount, Unmount, and Eject Disks
    • Inspect File-System Components
    • Manage File Systems
    • Troubleshoot File Systems
  • Manage FileVault
    • About FileVault
    • Enable FileVault
    • Use FileVault Recovery
  • Manage Permissions and Sharing
    • About File-System Permissions
    • Examine Permissions for Sharing
    • Manage Permissions

Data Management

  • Use Hidden Items, Shortcuts, and File Archives
    • Examine Hidden Items
    • Examine Bundles and Packages
    • Use File-System Shortcuts
    • Use File Archives
  • Manage System Resources
    • About macOS File Resources
    • About System Integrity Protection
    • Manage Font Resources
  • Use Metadata, Spotlight, and Siri Exercise
    • About File System Metadata
    • Search with Spotlight and Siri
  • Manage Time Machine
    • About Time Machine
    • Configure Time Machine
    • Restore from Time Machine

Applications and Processes

  • Install Applications
    • Use the Mac App Store
    • About Process Environments
    • About Application Security
    • Use Traditional Installation Methods
    • Remove Installed Software
  • Manage Documents
    • Use Alternate Applications
    • Use Auto Save and Versions
    • Manage Document Locking
    • Store Documents in iCloud
  • Manage and Troubleshoot Applications
    • About Applications and Processes
    • Manage Application Extensions
    • Monitor Applications and Processes
    • Troubleshoot Applications

Network Configuration

  • Manage Basic Network Settings
    • About Network Terminology
    • About Network Activity
    • Configure Basic Network Settings
  • Manage Advanced Network Settings
    • Manage Network Locations
    • About Network Interfaces and Protocols
    • Manage Network Services
    • Configure VPN Settings
    • Configure Advanced Network Settings
  • Troubleshoot Network Issues
    • Troubleshoot General Network Issues
    • Troubleshoot Using Network Utility

Network Services

  • Manage Network Services
    • About Network Services
    • Configure Network Service Applications
    • Connect to File-Sharing Services
    • Troubleshoot Network Services
  • Manage Host Sharing and Personal Firewall
    • Enable Host-Sharing Services
    • Control Remote Computers
    • Share Files via AirDrop
    • Manage the Personal Firewall
    • Troubleshoot Shared Services

System Management

  • Troubleshoot Peripherals
    • About Peripheral Technologies
    • Manage Bluetooth Devices
    • Troubleshoot Peripheral Issues
  • Manage Printers and Scanners
    • About Printing in macOS
    • Configure Printers and Scanners
    • Manage Print Jobs
    • Troubleshoot Printing Issues
  • Troubleshoot Startup and System Issues
    • Understand System Initialization
    • About User Sessions
    • About Sleep Modes, Logout, and Shutdown
    • Use Startup Shortcuts
    • Troubleshoot System Initialization
    • Troubleshoot User Sessions


Mode of Assessment

Students must complete a paper-based NICF assessment during class.


Certification Obtained and Conferred by

Awarded NICF Statement of Attainments (SOAs)

Upon completion of the course, students will also be awarded with SOAs from SSG.


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