What's In It For Me

  • Be trained in troubleshooting macOS Mojave using tools and resources in macOS Mojave.
  • Learn to support macOS Mojave users.
  • Prepares you for Apple Certified Support Professional (ACSP) 10.14 certification.

 

Course Overview

NTUC LearningHub Course Code: NICF104

Skillsconnect Code: CRS-Q-0031909-ICT

This course describes the best ways to support macOS Mojave users. The course includes lectures and hands-on exercises that provide real-world experience.

 

Who Should Attend

  • People who support Mac users
  • People who manage computer networks or computer labs that run macOS

 

Course Duration

3 Days / 22 Hours

Course Outline

Installation and Configuration

  • Install macOS Mojave
    • About macOS Mojave
    • Select an Installation Method
    • Prepare to Upgrade a Previous System
    • Prepare the System Disk
    • Upgrade and Install macOS
    • Troubleshoot Installation Issues
  • Set Up and Configure macOS
    • Configure a New System
    • Manage System Settings
    • Inspect System Information
  • Use macOS Recovery
    • Start Up from macOS Recovery
    • About macOS Recovery Utilities
    • Create a macOS Recovery Disk
  • Update macOS
    • About Automatic Software Updates
    • Manually Install Updates
    • Examine Installation History

User Accounts

  • Manage User Accounts
    • About User Accounts
    • Configure User Accounts
    • Restrict Local User Access
    • Configure Login and Fast User Switching
  • Manage User Home Folders
    • About User Home Folders
    • Delete User Accounts
    • Migrate and Restore Home Folders
  • Manage Security and Privacy
    • About Password Security
    • Manage Secrets in Keychain
    • Use iCloud Keychain
    • Manage System Security
    • Manage User Privacy
  • Manage Password Changes
    • Change Known Passwords
    • Reset Lost Passwords
    • Reset User Keychains
    • Secure System Startup

File Systems and Storage

  • Manage File Systems and Storage
    • About File Systems
    • Mount, Unmount, and Eject Disks
    • Inspect File-System Components
    • Manage File Systems
    • Troubleshoot File Systems
  • Manage FileVault
    • About FileVault
    • Enable FileVault
    • Use FileVault Recovery
  • Manage Permissions and Sharing
    • About File-System Permissions
    • Examine Permissions for Sharing
    • Manage Permissions

Data Management

  • Use Hidden Items, Shortcuts, and File Archives
    • Examine Hidden Items
    • Examine Bundles and Packages
    • Use File-System Shortcuts
    • Use File Archives
  • Manage System Resources
    • About macOS File Resources
    • About System Integrity Protection
    • Manage Font Resources
  • Use Metadata, Spotlight, and Siri Exercise
    • About File System Metadata
    • Search with Spotlight and Siri
  • Manage Time Machine
    • About Time Machine
    • Configure Time Machine
    • Restore from Time Machine

Applications and Processes

  • Install Applications
    • Use the Mac App Store
    • About Process Environments
    • About Application Security
    • Use Traditional Installation Methods
    • Remove Installed Software
  • Manage Documents
    • Use Alternate Applications
    • Use Auto Save and Versions
    • Manage Document Locking
    • Store Documents in iCloud
  • Manage and Troubleshoot Applications
    • About Applications and Processes
    • Manage Application Extensions
    • Monitor Applications and Processes
    • Troubleshoot Applications

Network Configuration

  • Manage Basic Network Settings
    • About Network Terminology
    • About Network Activity
    • Configure Basic Network Settings
  • Manage Advanced Network Settings
    • Manage Network Locations
    • About Network Interfaces and Protocols
    • Manage Network Services
    • Configure VPN Settings
    • Configure Advanced Network Settings
  • Troubleshoot Network Issues
    • Troubleshoot General Network Issues
    • Troubleshoot Using Network Utility

Network Services

  • Manage Network Services
    • About Network Services
    • Configure Network Service Applications
    • Connect to File-Sharing Services
    • Troubleshoot Network Services
  • Manage Host Sharing and Personal Firewall
    • Enable Host-Sharing Services
    • Control Remote Computers
    • Share Files via AirDrop
    • Manage the Personal Firewall
    • Troubleshoot Shared Services

System Management

  • Troubleshoot Peripherals
    • About Peripheral Technologies
    • Manage Bluetooth Devices
    • Troubleshoot Peripheral Issues
  • Manage Printers and Scanners
    • About Printing in macOS
    • Configure Printers and Scanners
    • Manage Print Jobs
    • Troubleshoot Printing Issues
  • Troubleshoot Startup and System Issues
    • Understand System Initialization
    • About User Sessions
    • About Sleep Modes, Logout, and Shutdown
    • Use Startup Shortcuts
    • Troubleshoot System Initialization
    • Troubleshoot User Sessions

 

Mode of Assessment

Students must complete a paper-based NICF assessment during class.

 

Certification Obtained and Conferred by

Awarded NICF Statement of Attainments (SOAs)

Upon completion of the course, students will also be awarded with SOAs from SSG.

 

Categories
More Information
Sponsored Content
Details
Contact Form

Sponsored Content
mood_bad
  • No comments yet.
  • chat
    Add a review