Course Objectives
Upon completing this course, participants will gain a comprehensive, up-to-date and in-depth knowledge of the following:
- Get an introductory understanding of the ServiceNow platform
- Develop low-code applications on the ServiceNow platform using App Engine Studio as a low-code/citizen developer
- Learn and build interactive user interfaces for low-code applications
- Understand the purpose and usage of low-code workflows within applications to automate tasks, notifications, approvals and more
- Make the most of data by crafting reports and dashboards
- Learn best practices of building low-code applications in accordance with platform security and governance
- Get insights into other advanced capabilities on the ServiceNow platform to enhance low-code applications
Pre-requisites
We recommend that attendees of this course have the following prerequisites:
- General IT knowledge
- No prior coding experience required
Course Outline
- MODULE 1: Introduction to Citizen Development
- MODULE 2: ServiceNow Basics
- MODULE 3: Creating an App with Data on ServiceNow
- MODULE 4: Creating an Experience
- MODULE 5: Creating Flows with Flow Designer
- MODULE 6: Application Security
- MODULE 7: Reports
- MODULE 8: Introduction to Integrations
- MODULE 9: Automated Testing
- MODULE 10: Other Platform Features + Resource Sharing (Virtual Agent, AI/ML, ATF, Reporting)
Certificate Obtained and Conferred by
- Upon meeting the attendance and assessment(s) criteria, participants will be awarded with a digital Statement of Attainment (SOA), accredited by SkillsFuture Singapore. SOA will be reflected as [ICT-DIT-3002-1.1 Applications Development].
- Upon meeting the attendance and assessment(s) criteria, participants will be awarded with a digital Certificate of Completion from NTUC LearningHub.
- External Micro-Certification
After completing this course and upon passing the official “ServiceNow Micro-Certification Assessment”, candidates will receive Welcome to ServiceNow Micro-Certification & Citizen Developer Application Creator Micro-Certification. The certifications are governed and maintained by ServiceNow.
Categories
More Information
- NTUC LearningHub
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