NTUC LearningHub

Course Objectives

 

Upon completing this course, participants will gain a comprehensive, up-to-date and in-depth knowledge of the following:

  • Get an introductory understanding of the ServiceNow platform
  • Develop low-code applications on the ServiceNow platform using App Engine Studio as a low-code/citizen developer
  • Learn and build interactive user interfaces for low-code applications
  • Understand the purpose and usage of low-code workflows within applications to automate tasks, notifications, approvals and more
  • Make the most of data by crafting reports and dashboards
  • Learn best practices of building low-code applications in accordance with platform security and governance
  • Get insights into other advanced capabilities on the ServiceNow platform to enhance low-code applications

 

Pre-requisites

 

We recommend that attendees of this course have the following prerequisites:

  • General IT knowledge
  • No prior coding experience required

 

Course Outline

 

  • MODULE 1: Introduction to Citizen Development
  • MODULE 2: ServiceNow Basics
  • MODULE 3: Creating an App with Data on ServiceNow
  • MODULE 4: Creating an Experience
  • MODULE 5: Creating Flows with Flow Designer
  • MODULE 6: Application Security
  • MODULE 7: Reports
  • MODULE 8: Introduction to Integrations
  • MODULE 9: Automated Testing
  • MODULE 10: Other Platform Features + Resource Sharing (Virtual Agent, AI/ML, ATF, Reporting)

 

Certificate Obtained and Conferred by

 

  • Upon meeting the attendance and assessment(s) criteria, participants will be awarded with a digital Statement of Attainment (SOA), accredited by SkillsFuture Singapore. SOA will be reflected as [ICT-DIT-3002-1.1 Applications Development].

 

  • Upon meeting the attendance and assessment(s) criteria, participants will be awarded with a digital Certificate of Completion from NTUC LearningHub.

 

  • External Micro-Certification
    After completing this course and upon passing the official “ServiceNow Micro-Certification Assessment”, candidates will receive Welcome to ServiceNow Micro-Certification & Citizen Developer Application Creator Micro-Certification. The certifications are governed and maintained by ServiceNow.
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More Information
  • NTUC LearningHub
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Location
  • NTUC Trade Union House, 73 Bras Basah Road. S.189556, Singapore, Central Singapore Community Development Council 189556

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